body {
  font-family: 'Inter', sans-serif;
}

.support-shell,
.support-shell * {
  box-sizing: border-box;
}

.support-shell {
  position: relative;
  width: calc(100% - 60px);
  max-width: 1520px;
  min-height: clamp(760px, 92vh, 860px);
  margin: 14px auto;
  overflow: hidden;
  border-radius: 36px;
  background:
    radial-gradient(circle at 50% 35%, rgba(99,230,255,.18), transparent 55%),
    linear-gradient(180deg, #020817 0%, #040d1f 100%);
}

.support-shell::before {
  content: "";
  position: absolute;
  inset: 0;
  background: radial-gradient(circle, transparent 40%, rgba(0,0,0,.52) 100%);
  pointer-events: none;
  z-index: 2;
}

.support-shell .nav {
  position: relative;
}

.support-menu-btn {
  display: none;
  width: 42px;
  height: 42px;
  border: 1px solid rgba(99,230,255,.28);
  border-radius: 50%;
  background: rgba(255,255,255,.04);
  cursor: pointer;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 5px;
}

.support-menu-btn span {
  width: 18px;
  height: 2px;
  border-radius: 999px;
  background: #e6faff;
}

.support-content {
  position: relative;
  z-index: 6;
  width: min(1180px, calc(100% - 40px));
  min-height: calc(100vh - 170px);
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 80px 0 120px;
}

.support-panel {
  width: 100%;
  max-width: 100%;
  padding: clamp(28px, 5vw, 54px);
  border: 1px solid rgba(99,230,255,.16);
  border-radius: 30px;
  background: linear-gradient(180deg, rgba(7,17,31,.72), rgba(4,10,22,.88));
  box-shadow:
    0 0 70px rgba(34,211,238,.10),
    inset 0 0 1px rgba(255,255,255,.10);
  backdrop-filter: blur(18px);
}

.support-kicker {
  margin-bottom: 16px;
  color: var(--cyan);
  font-family: 'Orbitron', sans-serif;
  font-size: .78rem;
  font-weight: 800;
  letter-spacing: .24em;
  text-transform: uppercase;
}

.support-title {
  margin: 0 0 22px;
  max-width: 260px;
  font-family: 'Orbitron', sans-serif;
  font-size: clamp(18px, 2.2vw, 28px);
  font-weight: 800;
  line-height: 1.1;
  text-align: left;
  background: linear-gradient(90deg, #bffaff, #8fd7ff, #c9ffd9);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
  overflow-wrap: anywhere;
}

.support-copy {
  max-width: 650px;
  margin: 0 auto;
  color: rgba(255,255,255,.74);
  font-size: clamp(16px, 2vw, 18px);
  line-height: 1.7;
  overflow-wrap: break-word;
}

.role-preview {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  margin-top: 34px;
  padding: 8px;
  border: 1px solid rgba(99,230,255,.12);
  border-radius: 999px;
  background: rgba(255,255,255,.04);
}

.role-chip {
  border: 0;
  padding: 10px 16px;
  border-radius: 999px;
  color: rgba(255,255,255,.58);
  background: transparent;
  font-size: .86rem;
  font-weight: 800;
  cursor: pointer;
}

.role-chip.active {
  color: #020617;
  background: linear-gradient(90deg, #63e6ff, #8fd7ff);
}

.support-module {
  margin-top: 34px;
  text-align: left;
}

.module-heading,
.form-title-row,
.admin-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 20px;
  min-width: 0;
}

.module-heading p {
  margin-bottom: 8px;
  color: var(--cyan);
  font-family: 'Orbitron', sans-serif;
  font-size: .74rem;
  font-weight: 800;
  letter-spacing: .18em;
  text-transform: uppercase;
}

.module-heading h2,
.admin-toolbar h3,
.support-card h3 {
  margin: 0;
  color: #fff;
  overflow-wrap: anywhere;
}

.module-heading h2 {
  font-size: clamp(24px, 3vw, 34px);
}

.module-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 9px 14px;
  border: 1px solid rgba(99,230,255,.22);
  border-radius: 999px;
  color: var(--cyan);
  background: rgba(99,230,255,.10);
  font-size: .78rem;
  font-weight: 800;
  white-space: nowrap;
}

.module-badge.soft {
  color: #c4b5fd;
  border-color: rgba(139,92,246,.22);
  background: rgba(139,92,246,.10);
}

.module-badge.admin {
  color: #facc15;
  border-color: rgba(250,204,21,.22);
  background: rgba(250,204,21,.10);
}

.support-card,
.admin-board,
.stat-tile {
  min-width: 0;
  max-width: 100%;
  border: 1px solid rgba(99,230,255,.12);
  border-radius: 24px;
  background: rgba(255,255,255,.035);
  padding: 24px;
  box-shadow: inset 0 0 1px rgba(255,255,255,.08);
}

.client-actions {
  display: grid;
  gap: 16px;
}

.client-toggle-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
  margin-bottom: 16px;
}

.client-toggle-btn {
  min-height: 58px;
  border: 1px solid rgba(99,230,255,.20);
  border-radius: 18px;
  color: rgba(255,255,255,.76);
  background: rgba(255,255,255,.04);
  cursor: pointer;
  font: inherit;
  font-weight: 900;
}

.client-toggle-btn.active {
  color: #020617;
  border-color: rgba(99,230,255,.55);
  background: linear-gradient(90deg, #63e6ff, #3ba7ff);
  box-shadow: 0 0 26px rgba(99,230,255,.24);
}

.ticket-search-form {
  width: 100%;
}

.search-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.support-card p,
.form-title-row p {
  margin: 8px 0 18px;
  color: rgba(255,255,255,.58);
  line-height: 1.6;
  overflow-wrap: break-word;
}

.support-card label,
.create-ticket-form label {
  display: flex;
  flex-direction: column;
  gap: 9px;
  margin-top: 14px;
  color: rgba(255,255,255,.70);
  font-size: .92rem;
  font-weight: 700;
}

.support-card input,
.support-card select,
.support-card textarea {
  width: 100%;
  max-width: 100%;
  min-height: 52px;
  padding: 14px 16px;
  border: 1px solid rgba(99,230,255,.14);
  border-radius: 16px;
  outline: none;
  color: #fff;
  background: #07111f;
  font: inherit;
}

.support-card textarea {
  min-height: 130px;
  resize: vertical;
}

.support-card input:focus,
.support-card select:focus,
.support-card textarea:focus {
  border-color: rgba(99,230,255,.55);
  box-shadow: 0 0 20px rgba(99,230,255,.14);
}

.support-card button,
.admin-ticket-row button,
.admin-filters button {
  border: 0;
  cursor: pointer;
  font-weight: 900;
  font: inherit;
}

.support-card button {
  width: 100%;
  max-width: 100%;
  min-height: 54px;
  margin-top: 18px;
  border-radius: 16px;
  color: #020617;
  background: linear-gradient(90deg, #63e6ff, #3ba7ff);
  box-shadow: 0 0 26px rgba(99,230,255,.26);
}

.create-request-shell {
  display: grid;
  gap: 16px;
}

.is-collapsed {
  display: none;
}

.ticket-result-card:not(.is-collapsed),
.create-ticket-form,
.support-module:not(.is-collapsed),
.client-actions:not(.is-collapsed),
.create-request-shell:not(.is-collapsed) {
  animation: supportExpand .24s ease;
}

.ticket-result-card {
  min-height: 0;
  overflow: hidden;
}

.ticket-result-empty,
.ticket-result-live {
  display: grid;
  gap: 14px;
  min-width: 0;
}

.ticket-result-empty span {
  width: 54px;
  height: 54px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid rgba(99,230,255,.24);
  border-radius: 18px;
  color: var(--cyan);
  background: rgba(99,230,255,.10);
  font-family: 'Orbitron', sans-serif;
  font-weight: 800;
}

.ticket-result-error {
  display: grid;
  gap: 10px;
}

.ticket-result-error span {
  width: 54px;
  height: 54px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid rgba(239,68,68,.24);
  border-radius: 18px;
  color: #ff8f8f;
  background: rgba(239,68,68,.12);
  font-family: 'Orbitron', sans-serif;
  font-weight: 800;
}

.ticket-meta-grid,
.admin-stats-grid,
.form-grid {
  display: grid;
  gap: 16px;
}

.ticket-meta-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.ticket-meta {
  min-width: 0;
  padding: 16px;
  border-radius: 18px;
  background: rgba(2,6,23,.42);
}

.ticket-meta p,
.stat-tile p {
  margin: 0 0 8px;
  color: rgba(255,255,255,.48);
  font-size: .86rem;
}

.ticket-meta strong,
.stat-tile strong {
  display: block;
  color: #fff;
  font-size: 1.1rem;
  overflow-wrap: anywhere;
}

.create-ticket-form {
  margin-top: 20px;
}

.status-progress {
  width: 100%;
  margin-top: 22px;
  padding: 16px 0 4px;
}

.status-track {
  position: relative;
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  align-items: start;
  gap: 8px;
  padding-top: 16px;
}

.status-track::before,
.status-fill {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 8px;
  border-radius: 999px;
}

.status-track::before {
  background: rgba(99,230,255,.10);
  border: 1px solid rgba(99,230,255,.14);
}

.status-fill {
  right: auto;
  max-width: 100%;
  background: linear-gradient(90deg, #63e6ff, #3ba7ff);
  box-shadow:
    0 0 18px rgba(99,230,255,.58),
    inset 0 0 8px rgba(255,255,255,.18);
  transition: width .25s ease;
}

.status-point {
  position: relative;
  z-index: 2;
  display: grid;
  justify-items: center;
  min-width: 0;
  color: rgba(255,255,255,.46);
  text-align: center;
  font-size: .76rem;
  font-weight: 800;
}

.status-point span {
  display: none;
}

.status-point p {
  margin: 0;
  overflow-wrap: anywhere;
}

.status-point.done {
  color: var(--cyan);
}

.status-point.done span {
  background: transparent;
  box-shadow: none;
}

.status-point.current span {
  animation: none;
}

.form-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.admin-module {
  padding-top: 26px;
  border-top: 1px solid rgba(255,255,255,.08);
}

.admin-stats-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-bottom: 20px;
}

.stat-tile strong {
  color: var(--cyan);
  font-size: 2rem;
}

.admin-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  max-width: 100%;
}

.admin-filters button {
  flex: 0 1 auto;
  min-height: 40px;
  padding: 0 14px;
  border: 1px solid rgba(99,230,255,.14);
  border-radius: 999px;
  color: rgba(255,255,255,.68);
  background: rgba(255,255,255,.04);
}

.admin-filters button.active {
  color: #020617;
  background: var(--cyan);
}

.ticket-list {
  display: grid;
  gap: 12px;
}

.admin-ticket-row {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) minmax(220px, 1.2fr) minmax(70px, auto) minmax(96px, auto);
  align-items: center;
  gap: 16px;
  padding: 16px;
  border: 1px solid rgba(255,255,255,.07);
  border-radius: 18px;
  background: rgba(2,6,23,.35);
  min-width: 0;
}

.admin-ticket-progress {
  min-width: 0;
}

.status-progress.compact {
  margin: 0;
  padding: 8px 0 0;
}

.status-progress.compact .status-track::before,
.status-progress.compact .status-fill {
  top: 0;
  height: 6px;
}

.status-progress.compact .status-track {
  gap: 4px;
  padding-top: 12px;
}

.status-progress.compact .status-point {
  font-size: .58rem;
}

.status-progress.compact .status-point span {
  display: none;
}

.admin-ticket-row.urgent {
  border-color: rgba(239,68,68,.24);
}

.admin-ticket-row p {
  margin: 6px 0 0;
  color: rgba(255,255,255,.58);
  line-height: 1.4;
  overflow-wrap: break-word;
}

.admin-ticket-row strong,
.admin-ticket-row span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.priority {
  font-weight: 900;
}

.priority.high {
  color: #ff8f8f;
}

.priority.medium {
  color: #facc15;
}

.admin-ticket-row button {
  width: 100%;
  min-height: 42px;
  border-radius: 14px;
  color: #020617;
  background: linear-gradient(90deg, #63e6ff, #3ba7ff);
}

.admin-ticket-row .assigned-tech-btn {
  color: var(--cyan);
  border: 1px solid rgba(99,230,255,.24);
  background: rgba(99,230,255,.10);
  box-shadow: inset 0 0 1px rgba(255,255,255,.08);
}

.support-modal {
  position: fixed;
  inset: 0;
  z-index: 2000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}

.support-modal.is-collapsed {
  display: none;
}

.support-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(2,6,23,.76);
  backdrop-filter: blur(12px);
}

.support-modal-panel {
  position: relative;
  z-index: 1;
  width: min(520px, 100%);
  border: 1px solid rgba(99,230,255,.18);
  border-radius: 26px;
  background:
    radial-gradient(circle at top, rgba(99,230,255,.10), transparent 55%),
    linear-gradient(180deg, rgba(7,17,31,.96), rgba(4,10,22,.98));
  padding: 24px;
  box-shadow: 0 0 70px rgba(34,211,238,.18);
}

.modal-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 20px;
}

.modal-heading p {
  margin: 0 0 8px;
  color: var(--cyan);
  font-family: 'Orbitron', sans-serif;
  font-size: .72rem;
  font-weight: 800;
  letter-spacing: .18em;
  text-transform: uppercase;
}

.modal-heading h2 {
  margin: 0;
  font-size: 1.5rem;
}

.modal-close-btn {
  width: 38px;
  height: 38px;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 50%;
  color: #fff;
  background: rgba(255,255,255,.06);
  cursor: pointer;
  font-weight: 900;
}

.technician-list {
  display: grid;
  gap: 12px;
}

.technician-option {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  min-height: 64px;
  padding: 16px;
  border: 1px solid rgba(99,230,255,.14);
  border-radius: 18px;
  color: #fff;
  background: rgba(255,255,255,.04);
  cursor: pointer;
  text-align: left;
}

.technician-option:hover {
  border-color: rgba(99,230,255,.42);
  background: rgba(99,230,255,.09);
}

.technician-option span {
  color: rgba(255,255,255,.58);
  font-size: .86rem;
}

@keyframes supportExpand {
  from {
    opacity: 0;
    transform: translateY(-8px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 1100px) {
  .support-shell .nav {
    width: calc(100% - 48px);
  }

  .support-shell .nav-links {
    gap: 12px;
  }

  .support-shell .divider,
  .support-shell .contact-phone {
    display: none;
  }
}

@media (max-width: 980px) {
  .support-content {
    width: calc(100% - 32px);
  }

  .admin-stats-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-ticket-row {
    grid-template-columns: minmax(0, 1fr);
  }

  .admin-ticket-progress,
  .admin-ticket-row button {
    grid-column: 1 / -1;
  }
}

@media (max-width: 820px) {
  .support-shell {
    width: calc(100% - 24px);
    min-height: 100vh;
    border-radius: 24px;
  }

  .support-shell .nav {
    width: calc(100% - 28px);
    margin-top: 14px;
    padding: 12px 14px;
    gap: 12px;
  }

  .support-shell .logo span {
    font-size: 1rem;
  }

  .support-shell .nav-links {
    position: absolute;
    top: calc(100% + 12px);
    left: 0;
    right: 0;
    display: none;
    flex-direction: column;
    align-items: stretch;
    gap: 0;
    padding: 10px;
    border: 1px solid rgba(99,230,255,.14);
    border-radius: 22px;
    background: rgba(4,19,44,.92);
    backdrop-filter: blur(18px);
  }

  .support-shell .nav-links.is-open {
    display: flex;
  }

  .support-shell .nav-link {
    padding: 14px 16px;
    border-radius: 14px;
  }

  .support-shell .nav-link:hover {
    background: rgba(99,230,255,.08);
  }

  .support-shell .cta-top {
    display: none;
  }

  .support-menu-btn {
    display: flex;
  }

  .support-content {
    width: calc(100% - 28px);
    min-height: auto;
    padding: 52px 0 80px;
  }

  .support-panel {
    border-radius: 24px;
  }

  .support-kicker {
    font-size: .72rem;
    letter-spacing: .18em;
  }

  .support-title {
    font-size: clamp(18px, 6vw, 24px);
  }

  .module-heading,
  .form-title-row,
  .admin-toolbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .search-fields,
  .client-toggle-grid,
  .form-grid {
    grid-template-columns: 1fr;
  }

  .admin-stats-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-ticket-row {
    grid-template-columns: 1fr;
  }

  .admin-ticket-row button {
    width: 100%;
  }

  .status-progress.compact,
  .status-progress.client {
    padding: 4px 0;
  }

  .status-progress.compact .status-track,
  .status-progress.client .status-track {
    grid-template-columns: 1fr;
    gap: 10px;
    padding-top: 0;
    padding-left: 14px;
  }

  .status-progress.compact .status-track::before,
  .status-progress.compact .status-fill,
  .status-progress.client .status-track::before,
  .status-progress.client .status-fill {
    display: block;
    top: 7px;
    left: 7px;
    right: auto;
    width: 2px !important;
    border-radius: 999px;
  }

  .status-progress.compact .status-track::before,
  .status-progress.client .status-track::before {
    bottom: 7px;
    height: auto;
  }

  .status-progress.compact .status-fill,
  .status-progress.client .status-fill {
    height: var(--progress);
    max-height: calc(100% - 14px);
    max-width: none;
    box-shadow: 0 0 10px rgba(99,230,255,.68);
  }

  .status-progress.compact .status-point,
  .status-progress.client .status-point {
    position: relative;
    grid-template-columns: 16px minmax(0, 1fr);
    column-gap: 6px;
    justify-items: start;
    align-items: center;
    text-align: left;
    font-size: .72rem;
  }

  .status-progress.compact .status-point span,
  .status-progress.client .status-point span {
    display: block;
    background: rgba(255,255,255,.22);
    box-shadow: none;
  }

  .status-progress.compact .status-point.done span,
  .status-progress.client .status-point.done span {
    background: var(--cyan);
    box-shadow: 0 0 12px rgba(99,230,255,.72);
  }

  .status-progress.compact .status-point.current span,
  .status-progress.client .status-point.current span {
    background: transparent;
    box-shadow: none;
  }

  .status-progress.compact .status-point.current::before,
  .status-progress.client .status-point.current::before {
    content: "";
    position: absolute;
    left: 18px;
    top: 50%;
    transform: translateY(-50%);
    width: 0;
    height: 0;
    border-top: 5px solid transparent;
    border-bottom: 5px solid transparent;
    border-left: 8px solid var(--cyan);
    filter: drop-shadow(0 0 8px rgba(99,230,255,.9));
  }

  .status-progress.compact .status-point.current p,
  .status-progress.client .status-point.current p {
    padding-left: 12px;
    color: var(--cyan);
  }
}

@media (max-width: 460px) {
  .support-shell {
    width: 100%;
    min-height: 100vh;
    margin: 0;
    border-radius: 0;
  }

  .support-shell .nav {
    width: calc(100% - 20px);
  }

  .support-shell .logo img {
    width: 30px;
    height: 30px;
  }

  .support-content {
    width: calc(100% - 20px);
    padding-top: 42px;
  }

  .support-panel {
    padding: 24px 18px;
  }

  .support-title {
    font-size: clamp(17px, 6vw, 22px);
  }

  .role-preview {
    width: 100%;
    justify-content: center;
    gap: 6px;
  }

  .role-chip {
    flex: 1;
    padding: 10px 8px;
    text-align: center;
    font-size: .78rem;
  }

  .support-card,
  .admin-board,
  .stat-tile {
    padding: 16px;
    border-radius: 20px;
  }

  .admin-stats-grid {
    gap: 12px;
  }

  .stat-tile strong {
    font-size: 1.7rem;
  }

  .ticket-meta-grid,
  .status-track {
    grid-template-columns: 1fr;
  }

  .status-progress {
    padding: 4px 0;
  }

  .status-track {
    gap: 12px;
    padding-top: 14px;
  }

  .status-track::before,
  .status-fill {
    display: block;
  }

  .status-point {
    grid-template-columns: 1fr;
    justify-items: center;
    text-align: center;
  }

  .status-progress.compact .status-point,
  .status-progress.client .status-point {
    grid-template-columns: 16px minmax(0, 1fr);
    justify-items: start;
    text-align: left;
  }

  .module-badge {
    width: 100%;
    white-space: normal;
    text-align: center;
  }
}